The Survivor Filter can be screwed in with any 28mm bottle that can be found at your local grocery store  such as the following: Smart Water or a Dasani water bottle available at most convenience and grocery stores throughout North America. 

We also designed the Collapsible Canteens made to screw directly into the Survivor Filter. 

We hear this a lot, the problem is that you are likely using the wrong threaded bottle. The Survivor Filter™ takes a 28mm threaded plastic soda bottle like a 118ml soda pop bottle and not your standard water bottle. The reason it was designed this way is your standard 28mm threaded plastic soda bottle fits better with a precision device like your Survivor Filter™ as your standard water bottle threading was found to be flimsy and leaky when designing the product.

If you have any more questions or issues, simply contact us and we will help you.

The Survivor Filter boasts a flow rate of 200ml per minute. Other popular filtration systems have a flow rate half that. 

Sometimes the flow rate is restricted due to air pockets building up in the Ultra Filter before first time use. This is why we advise our customers to blow through the product first before using.

If the problem persists, contact us right away and we will work with you to help you out or replace the Ultra Filter free of charge. 

Clean the Ultra Filter, and back flush if necessary by running clean fresh water through the filter in the opposite direction, then re-install and you are good for more use. If flow rate is still reduced, this is a sign that you will need to order a new carbon filter replacement.

Check out the video here for more cleaning instructions (Youtube link). 

Ultra Filter: The Ultra Filter can be reused up to 100,00 liters (26,417 gallons) before it should be replaced. 

Carbon Filter Mouthpiece: The Carbon Filter can be reused up to 1,000 liters (264 gallons)  before it should be replaced. 

Cotton Pads: The Cotton Pads can be reused up to 1,000 liters (264 gallons) before needing replacement. 

See a video demonstration how to quickly backwash here (Youtube link)

The filters can be cleaned and/or replaced when you start to notice that the flow rate of your filter is decreasing, and you have already tried cleaning and backwashing  with no improvement to the flow rate.

More frequent cleaning or replacement may be necessary depending on the quality of the water being filtered.

Keeping the Survivor Filter in storage for any length of time will not reduce its lifespan.

Even if you are keeping the products in long term storage, we recommend taking them out and testing them every once in a while. This is to ensure that the products still work and that you/your family know how to use them. It is also best to ensure that every piece of your Survivor Filter is dry before putting away for long-term storage.

When assembling and disassembling your Survivor Filter, and/or installing please consult the manual provided with your device or online here.

To see a video demonstration, click here (Youtube link).

Replacement filters are available right on our website here.

If you plan to buy this unit for a long trip overseas, we would recommend buying a complete set of replacement filters to make sure you always have a functioning water filter in places where getting spare parts may not be easy or possible.